FINDINGS
Using Pop, we partnered up to do a quick 10 minutes usability testing.
The user completed task of finding the wallet, but asked what are the device icons are for. According to her, this was an unnecessary feature since finding wallet is the only task she needs to do, and fluidity of the screens could be also improved upon with a little more time. She is also curious how the hardware, the wallet itself will be made.
With redesigning the wallet in mind, I noticed she was using a Louis Vuitton wallet. Furthermore, most women in the room have name-brand wallets. I then looked back on the User interview feedbacks, and realized that style and branding is very important to the users—more so that they’d rather use a name-brand wallet than a more secured one.
So I pivoted. Maybe the wallet doesn’t need to be redesigned—maybe users just need a smart lock for their name-brand wallets.
Ironically, a wallet lock was one of the “bad” ideas I created with in our exercise, “8 Worst idea party”