TARGET USERS: STORE MANAGERS: 4 STORES (TARGET, AT&T, BOBATIME, CHOWKING, JOLLIBEE)

QUESTIONS

Are you currently understaffed? If you are understaffed, would it because of budgetary issue or scheduling issue?

How many employees do you usually have per shift?

How do you keep track of the employees’ hours?​

How do you keep track of the employees’ schedule?

​What do you do when an employee requests for a leave/vacation?

​How do you cope up with last-minute call-ins?​​

How do you deal with employees switching their shifts?

How do you decide whom to put on a shift?​

How do you announce the shifts? and how often? Monthly, weekly or bi-weekly?

Does the schedule you make get change often? How often?

Tell me how you did your scheduling last time.

What is the most important thing for you in scheduling?

What’s the thing you hate the most in scheduling?

Is there anything you want to add?

FINDINGS

Three out of four managers make their bi-weekly schedule using MS Excel. ​​

The same managers who make their bi-weekly schedule using MS Excel most of the time change their schedules.

The same managers print the sheet then takes pictures of the schedule and sends it out via text messages.

Three out of four posts a hard copy in the break room.

Three out of four manager uses RQ4 as a payroll and scheduling program.

Managers contact their employees dependent on their urgency. Via text message when it's not urgent, while phone calls when it is.

Two out of four managers are always understaffed.

Three out of four managers copy and pastes the previous schedule.

Budget constraints are the main reason for being understaffed.

Makes the schedule in laptop or desktop

All managers hates last-minute call-ins.

The originally planned schedule is rarely met.

The first thing they look for when scheduling is who is available to work.